Business Studies Customer Needs Essay Essay

Lees Heginbotham & Sons Ltd provide floor covering and high prime(a) cable covers all over the UK. The services that it provides are * free estimating,* free carpet removal,* a spirit fitting to your standard* a free car park neighboring to the shop.* Competition?Lees Heginbotham & Sons Ltd has quite a bit of arguing. It is set close to the Spindles Shopping Centre. Also at that place is another carpet shop quite close by to Lees Heginbotham & Sons Ltd called Roll Ends. But Lees Heginbotham & Sons Ltd is laid full off a high street and advertises around the country.Also, just about a mile a authority(predicate) is another carpet shop, displace in the middle of a retail park. This could offer some competition for Lees Heginbotham & Sons Ltd. This is an image of the carpet right about a mile away from Lees Heginbotham & Sons Ltd. cover discipline is surrounded by other shops and is placed in a retail park. This is a bonus for guests to go to Carpet Right because there ar e other furniture/carpet shops in the retail park and a there is a bigger car park. Carpet Right is also placed around a busy motorway, so this means that many people passing will know that there is a carpet shop and probably go there in the future.* Where is it?This map shows Lees Heginbotham & Sons Ltd symbolised by the A marker. This shows the regional rural area around the shop. As you batch get, the shop is near to Manchester and has an excellent motorway link which bed enable customers to fit to the shop conveniently.The satellite map above shows Lees Heginbotham & Sons Ltd via the discolor luck. It also shows Spindles Shopping Centre by the red circle. The blue circle shows Lees Heginbotham & Sons Ltd competition Roll End Carpets. The map also shows the surrounding area of the shop and the local businesses of the shop. at that place are also a issuance of bus stops around the shop this allows customers to travel to the business good. There is also a tram link curren tly being do on Union Street and this will then enable customers to travel to the shop advantageously and quickly.* The shopThe picture above shows the front of the shop. As you can see the name of the business is clearly displayed all the way round it. This picture shows the inside of the shop. As you can see there are many rolls of carpets on display so the customers can acquire the carpets before they buy it.This picture shows the rear of the shop. As you can see there is a car park for the customers.* The websiteThis is a screen shaft of light of the Google search I did to see how easy it was to invent my business on the internet. As you can see it is the fifth business to come up on the search engine so it is very easy for the customers to find it.Here is a screenshot of the home page of Lees Heginbotham & Sons Ltd. You can see easily one of the types of carpets that they fit and in the bottom right hand nook their shop (the red circle). At the top of the page it shows th e tabs which direct customers easily to the relevant section (the green circle).One way that Lees Heginbotham & Sons Ltd meets its customer privation is by training its staff. They do this so that the staff know how to do their job and pickle with any customers. fostering them helps the staff to know how to deal with any problems in the business and what to do in different situations. Training the staff also gives them better knowledge of the product itself so that they can advise customers as to what carpet would suit their budget and requirements the best.A piece way that Lees Heginbotham & Sons Ltd meets customer needs is by the quality of their service. They develop to do this to eliminate and exceed whatever their competition is doing. A way that they do this is by giving its customers free estimating, free carpet removal, a quality fitting to your standard and a free car park adjacent to the shop. By doing this Lees Heginbotham can add this to and advertisement and this w ill increase customer satisfaction. A third way that Lees Heginbotham & Sons Ltd meets customer needs is by relations with any complaints from customers. If there are any customer complaints Lees Heginbotham & Sons Ltd will have to deal with it immediately. Lees Heginbotham & Sons Ltd will have to be polite with the customer nevertheless if they are not. If Lees Heginbotham & Sons Ltd deal with a customer complaint quickly this ability increase customer satisfaction.